Avella's unwavering commitment to quality and safety is one of the primary reasons medical professionals trust us to serve their own patients.  This commitment to quality isn’t just something we claim—it’s been validated through our accreditation by nationally recognized institutions.

Accreditation typically involves an impartial organization reviewing a company's operations to ensure they are meeting the highest national standards.  These include standards for issues like quality control, sterility and patient safety.

Our accreditations include:


Utilization Review Accreditation Commission (URAC) Specialty Pharmacy Accreditation

The role of specialty pharmacies, which serve patients with complex, chronic diseases, is even more critical to patient outcomes – ultimately driving financial outcomes.

URAC’s Specialty Pharmacy Accreditation helps specialty pharmacies position themselves and demonstrate their value in delivering these specialized clinical services. Many payers and manufacturers recognize the URAC Specialty Pharmacy Accreditation as a key differentiator and independent validation of quality – often including this accreditation as a requirement to participate in their network.
 
The following Avella pharmacies have URAC Specialty Pharmacy accreditation:
 
 

The URAC-accredited specialty pharmacy:
 
- Has policies and procedures in place to ensure consumers have access to appropriate drugs/medications
 
- Maintains methods to measure customer satisfaction
 
- Protects consumer health information
 
- Has policies and procedures that ensure adherence to drug safety protocols
 
- Reports mandatory performance measures to URAC
 
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Utilization Review Accreditation Commission (URAC) Mail Service Pharmacy Accreditation

This fast-growing distribution channel for pharmacy benefit management drove the need for accreditation standards to support mail service pharmacies with a commitment to quality improvement, accountability, consumer protection and patient care.
 
URAC’s Mail Service Pharmacy Accreditation standards cover core organizational quality, customer service, communications and disclosure, drug utilization management, pharmacy operations, and a process for mail service outcomes measurement and quality improvement.
 
The following Avella pharmacies have URAC Mail Service accreditation:

 

The URAC-accredited mail service pharmacy:
 
- Maintains ongoing consumer communications and support, including e-mail, telephone, and in-person
 
- Ensures the timeliness and performance of customer service center operations, including telephone performance monitoring and metrics
 
- Has communication protocol in place to provide consumer notification regarding Food and Drug Administration (FDA) Class I drug recalls
 
- Provides information that are appropriate to the diversity of its enrollment population
 
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Accreditation Commission for Health Care (ACHC)

Avella is accredited by Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of national standards. By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care. If you have any concerns about the product or service that you receive from Avella Specialty Pharmacy, you may contact ACHC directly at 855-937-2242.

As part of our accreditation, our sterile labs are certified to meet the highest safety standards and each compounding facility is regularly tested to ensure requirements for sterility are exceeded.  In addition, our compounded injectable medications are regularly tested by an outside laboratory to ensure product potency, sterility and consistency are maintained.

The following Avella pharmacies are PCAB-accredited:
 
 
 
 
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Pharmacy Compounding Accreditation Board (PCAB®)

As the demand for compounded medications has increased, the pharmaceutical profession saw a need for a system of standards by which each compounding pharmacy can test its quality processes. To address this need, eight of the nation's leading pharmacy organizations joined together, contributing their time, money and leadership, to create PCAB: a voluntary quality accreditation designation exclusively for the compounding industry.

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