A specialty pharmacy fills prescriptions for certain complex, higher-cost drugs. Unlike retail pharmacies, specialty pharmacies also provide a wide range of services to support you based on your unique medical needs.  For example, we can provide education about specific conditions and how to manage your symptoms and avoid complications through medication.  We also work with your doctor and your health insurance company to be sure that you have access to the right drug and that it is covered by your health plan if at all possible.  We can even find out if financial assistance is available that can reduce your costs for these therapies.
Founded in 1996, Avella is a national leader in providing specialty and compounded medications.  Our highly-trained staff members are experts who understand the unique needs of patients with complex conditions.  These include cancer, rheumatoid arthritis, HIV, infertility, hepatitis, organ transplant and many other conditions.  We know these conditions can take a toll on patients both physically and emotionally.  That’s why we’re dedicated to providing support that can help address these issues.  We also maintain the highest standards of quality and patient safety, so that you can feel confident about taking any medication you receive from our facilities.

At Avella, we do much more than just fill your prescriptions. Our services include:

  • Financial and billing assistance to keep your drug costs as low as possible
  • Support throughout the insurance approval process
  • Rapid access to your medications
  • Counseling and educational information  
  • Monthly wellness checks with a review of any questions or concerns you may have about your medication
  • Prescription refill reminders
  • Pharmacists available 24 hours a day, seven days a week to speak with you
We will handle this process for you by coordinating with your insurance company and your doctor.  Many specialty drugs require something called “prior authorization” which means that the insurance company needs documentation before they will cover a high-cost drug.  We will notify you as soon as possible about the result of this process.
Our pharmacists are available 24 hours a day, seven days a week to speak with you.  You can call us at any of our pharmacy locations, or simply submit your question online.
Avella offers an interactive text message program to help patients stay on track with their medications--available for most therapies. It features medication dosing and refill reminders, progress reports on taking medication correctly, optional alerts for caregivers and other information. Learn more
In many states, we have physical locations just like a regular retail pharmacy. However, we also offer mail-order services and support by phone.  Our national distribution center ships medications to all 50 states. This option is typically more convenient for our patients. All locations offer support from our staff 24 hours a day, 7 days a week.
  • Financial and billing assistance to keep your out-of-pocket costs as low as possible
  • Support through the insurance approval process
  • In-stock medications for rapid fulfillment
  • Comprehensive counseling and educational information through your clinically trained pharmacist
  • Monthly wellness checks with a review of any questions or concerns you may have about your medication
  • Prescription refill reminders
  • Available pharmacists 24 hours a day, seven days a week to speak with you

It is important to properly dispose of expired medication or other medication you are no longer taking.  For up-to-date information on how to dispose of medication, please visit one of the following websites:

FDA or Dispose My Meds

You can call us at (877) 546-5779 or simply submit your question online.


Avella can support your other prescription needs. Call us to find out how.

877.546.5779 Toll-Free Phone
877.546.5780 Toll-Free Fax
Multilingual Capabilities

Ask our pharmacists a question.