The National Association of Specialty Pharmacy (NASP) has announced a new patient satisfaction survey tool. “NASP wants to establish a gold standard of well-thought-out patient satisfaction measures that specialty pharmacies hold ourselves to," said Todd Speranzo, Vice President, Marketing, Avella Specialty Pharmacy.
Rebecca Shanahan, CEO of Avella Specialty Pharmacy, joins host Suzette DiMascio, CHE, CMCE, CPC, in Expert Interview Series podcast to discuss NASP Legal Day, and what it means for the legal and regulatory aspects of operating a specialty pharmacy.
Storms, natural disasters, blackouts and other significant disruptions—even something as benign as Pope Francis’ visit to the United States in 2015—can put major roadblocks in the path of specialty pharmacies’ commitments to provide their patients with all their needed medications on a timely basis. The often critical nature of specialty medications, combined with the temperature sensitivity of many of these drugs, means that neither snow, wind, rain, dark of night nor the Northeast blackout of 2003 can be allowed to delay a specialty pharmacy from its appointed dispensing rounds. So how do they prepare?
Growing by nearly 250 percent over a three-year period, Avella Specialty Pharmacy recently found itself listed on the Inc. 5000. Helping to harness that growth is Leslie Yendro, who here shares five key questions that she—and all business development executives in healthcare—needs to consistently ask and answer to stay ahead.
